Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Required skills
analytical skills to obtain data on areas under review
communication skills to liaise with stakeholders, vendors and other organisations
literacy skills to:
review organisational guidelines
write accurate case notes
planning and organisational skills to:
conduct meetings
prepare work schedule and organise staff
problem-solving skills to resolve issues relating to system review
technical skills to discuss system software and hardware issues with stakeholders.
Required knowledge
client business domain
current industry-accepted hardware and software products
implementation process and issues
review techniques
specific project concerned
role of stakeholders and the degree of stakeholder involvement in a review.
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Organisational guidelines may include: | communication methods content of emails dispute resolution document procedures and templates downloading information and accessing particular websites financial control mechanisms opening mail with attachments personal use of emails and internet access virus risk. |
Appropriate person may include: | authorised business representative client supervisor. |
Stakeholders may include: | development team project team sponsor user. |
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.
Observation Checklist